Darren Entwistle is the President and Chief Executive Officer of TELUS, a world-leading Canadian telecommunications company dedicated to serving the needs of its customers by driving continuous innovation in its future friendly services. He is the longest-serving CEO amongst global incumbent telecom companies.
Darren joined TELUS in 2000 and over the last decade under his leadership, the TELUS team has transformed from a regional company to a national and global entity through a growth strategy focused on data and wireless. Over this period, the TELUS brand has grown in value from a few hundred million dollars, to more than $2 billion dollars, being recognised as the number one brand in Canada. In 2005 following a multiple year process, TELUS achieved a landmark collective agreement in Canadian labour relations history with the Telecommunications Workers Union. This remarkable effort merged six separate, materially-outdated collective agreements, formerly represented by five different unions, into one modernised collective agreement that best supports the needs of TELUS’ customers, team members and shareholders in today’s highly competitive telecommunications industry. Worldwide, TELUS is recognised for its innovation and leading economic performance with 39,000 team members consistently delivering the best economic results amongst global telecom companies. Notably, TELUS’ total returns have outperformed all of its peers over the last five, six, seven, eight, nine and ten plus years, generating a 122 per cent return for shareholders since 2000. Guided by his belief in strongly aligning the interests of shareholders with that of management, Darren is taking the entirety of his 2011 annual cash salary compensation in TELUS shares, as he did in 2010.
The TELUS organisation is consistently recognised for producing one of the finest annual reports in the world according to Annual Report on Annual Reports, a global survey of more than 500 annual reports. TELUS is the only company in the world to have its Annual Report ranked in the top 10 for the last seven years and was ranked #1 in 2006. The Canadian Institute of Chartered Accountants also recognised the company with its top honour, the Overall Award of Excellence for Corporate Reporting in both 2010 and 2008.
Complementing TELUS’ corporate performance is its philosophy to ‘give where we live.’ Since 2000, TELUS and its team members have contributed $245 million to charitable and not-for-profit organisations and volunteered more than 4 million hours of service to local communities, helping millions of Canadians in need. Ten TELUS Community Boards lead the company’s local philanthropic initiatives across the country. The TELUS team has garnered widespread recognition for its efforts in community giving and leading corporate culture, including being named:
- The most Outstanding Philanthropic Corporation in the world in 2010 by the Association of Fundraising Professionals – the first Canadian company in history to receive this recognition;
- One of Canada’s Ten Most Admired Corporate Cultures for the 2009 to 2011 period by Waterstone Human Capital;
- The organisation with the Best Overall Employee Recognition Program globally in 2011 by Recognition Professionals International; and
- A global leader in employee learning having been ranked as high as #7, #6 and #3 worldwide by the American Society for Training and Development.
Furthermore, Darren and the TELUS team take their responsibility to protect the environment to heart and they are proud of their efforts in this regard. TELUS has been recognised widely, both internationally and at home, with successes that include:
- Being named to the global Dow Jones Sustainability World Index, which ranks the world’s top economic, environmental and social leaders, for nine consecutive years - a feat unequalled by any North American telecommunications or cable company;
- Recognition as one of the Global 100 Most Sustainable Corporations by Corporate Knights for two years and twice as Canada’s number one environmental citizen amongst corporations; and
- Being honoured twice by the Conference Board of Canada and the Carbon Disclosure Project for excellence in climate change reporting.
TELUS is also steadfastly committed to answering the challenges of healthcare transformation and the company has been honoured by Branham Group Inc. as the number one Canadian Healthcare Technology Company for three consecutive years. TELUS and its team members are dedicated to putting people first with patient-centered, technology solutions that engage them as an equal partner in the management of their health. Moreover, by leveraging the power of digital information on today’s advanced broadband networks, TELUS is dedicated to improving productivity and patient outcomes through the expeditious, secure and effective movement and storage of critical health information across the continuum of care. Ultimately, TELUS’ goal is to elevate the well being of Canadians by unleashing the potential of technology to drive the prevention of disease, not just its remediation.
Darren earned a Bachelor of Economics (Honours) degree from Concordia University, an MBA in Finance from McGill University and a diploma in Network Engineering from the University of Toronto. He is on a number of boards including the Canadian Council of Chief Executives and George Weston Limited. Darren is also on the Board of Governors for McGill University. He is a past director of the TD Bank Financial Group, the Vancouver Symphony Orchestra and the Leading Edge Endowment Fund. Darren also served as Chair of the Royal Conservatory of Music's Capital Campaign.
Darren is the recipient of the 2011 Canadian Business Leader of the Year Award from the University of Alberta and the 2011 Champion of Public Education Award from The Learning Partnership in recognition of his outstanding commitment to continuous education. On a worldwide basis, Darren was recognised with the 2011 CEO Leadership in Action Award, an international diversity honour from Diversity Journal that lauded his commitment to advancing diversity and inclusion initiatives in business and in the community. Additionally, Darren received the National Philanthropy Business Leader of the Year Award in 2010 from the David Foster Foundation in recognition of his role in creating healthier and more sustainable communities across Canada. In October 2010, Darren was named an Honorary Fellow of The Royal Conservatory for his vision and leadership in helping to make Canada a better place for children by fostering creativity and innovation in the arts. In 2003, Darren was honoured with the Queen Elizabeth II Golden Jubilee Medal as a Canadian business leader who has made exemplary contributions to the community and Canada as a whole.